Chick-fil-A CEO Rejects AI Drive-Thru Ordering
Chick-fil-A CEO Andrew Cathy says the chain will keep human employees taking drive-thru orders, arguing that personal interaction is central to its hospitality, while considering AI for behind-the-scenes operations. The stance contrasts with competitors including McDonald’s and Wendy’s, which are deploying or testing AI ordering systems.
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About Chick-fil-A
Chick-fil-A, Inc. is an American fast food restaurant chain and the largest chain specializing in chicken sandwiches. Headquartered in College Park, Georgia, Chick-fil-A operates restaurants across 48 states, as well as in the District of Columbia and Puerto Rico. The company also has operations in Canada, the United Kingdom, and Singapore, and previously had restaurants in South Africa. The restaurant has a breakfast, a lunch, and a dinner menu. The chain also provides catering services. Chick-fil-A calls its specialty the "original chicken sandwich". It is a piece of deep-fried breaded boneless chicken breast served on a toasted bun with two slices of dill pickle, or with lettuce, tomato, and cheese.
Everything about Chick-fil-A →- Country
- United States
- Headquarters
- Georgia
- Inception
- 1946
- Website
- https://www.chick-fil-a.com